Frequently asked questions
Answers about credits and pricing, our courses and bundles, and the free learning management system. Can’t find what you need? Our UK team is happy to help.
A credit is what you cash in to enrol one person. One credit is one course for one person, and one bundle credit takes one person through every course in that bundle.
There is no deadline. Credits never expire, so a pack bought for a recruitment round can be used as staff join.
One credit enrols one named person on one course, so each trainee needs their own credit to be certificated.
With PAYG credits you buy credits up front and spend one credit per course per person. A subscription gives your team access to training for a set period. [Subscription detail to be confirmed.]
Larger credit purchases can be paid monthly. Our team will set the plan up with you.
No. All prices on the site exclude VAT.
Yes. Request a quote or a call back and we will work out the best option for your service.
Courses and bundles
How long courses take, how they are assessed and what trainees receive.
Each course page states a duration range, for example 65 to 80 minutes for Safeguarding of Vulnerable Adults. Trainees can stop and resume, so the time can be split across shifts.
Yes. Every course plays on a phone, tablet, laptop or desktop, progress follows the trainee between devices, and subtitles can be switched on.
Yes. A certificate is issued free on completion and is stored in the LMS for the manager to download or export.
Yes. Social Care TV is a CPD Corporate Partner and the courses are CPD accredited.
With multiple choice questions at the end of the course. A retake costs no additional credit.
Yes. The standards were revised in 2025, adding Standard 16. The bundle covers the revised set, so a new starter working through it now is training against the current framework rather than the earlier fifteen standards.
The learning management system
What the free LMS costs, and how it helps you manage and evidence training.
The learning management system is included in the cost of credit purchases: customers only purchase credits to access training. There are no other costs involved.
Yes. Trainees can be bulk uploaded rather than added one at a time, which suits a group with several sites.
The compliance matrix shows each person against each course as complete, due soon or overdue, and reports can be exported.
Yes. Every certificate is stored against the trainee and can be downloaded or printed by the manager.
Enrolments, results, dates and certificates are all recorded, so the evidence is ready when an inspector asks.